Refunds, Warranty & Repairs

1. Custom Orders & Cancellations

As our jewellery is made to order and often designed specifically for each client, change-of-mind returns are generally not available for custom or personalised pieces, where permitted by law.

Cancellation requests are assessed individually. Depending on the stage of production, reasonable costs already incurred, including manufacturing and specially sourced gemstones, may be taken into consideration.

This does not affect your statutory consumer rights.

2. Manufacturing Warranty

Every piece is inspected before being released to the client.

If you experience an issue that may be related to manufacturing or workmanship, please contact us so that we can assess it.

Where goods qualify for protection under the Consumer Protection Act, clients retain their applicable statutory rights. This includes the right to choose a repair, replacement or refund for qualifying defective goods within six months of delivery.

3. Damage & Everyday Wear

Fine jewellery naturally experiences wear over time. Scratches, dents, rhodium plating wear and damage caused by accidental impact, misuse or improper handling are not automatically considered manufacturing defects.

Gemstone settings and claws can also loosen through wear or impact. We recommend professional inspections once or twice a year to help maintain the security of your stones.

Each concern will be assessed individually, including where a gemstone has been lost.

4. Repairs & Maintenance

OLIVE welcomes enquiries about resizing, polishing, cleaning, replating and other jewellery maintenance services.

Where an issue is covered by applicable warranty or consumer protection requirements, the appropriate remedy will be provided.

Repairs resulting from accidental damage, normal wear or other issues outside manufacturing responsibility may incur additional costs. A quotation will be provided for approval before chargeable work begins.

5. How to Get Assistance

If you have a concern about your jewellery, please contact us with:

• Your name and order number or proof of purchase.
• A brief description of the issue.
• Photographs or videos, where possible.

We may request that the piece be inspected before determining the best way forward.

Contact OLIVE: Email olivefinejewellery@gmail.com or WhatsApp +27 72 592 0710.

We genuinely want you to love your OLIVE piece for years to come, and we're here to help along the way.

This policy should be read together with our full Terms & Conditions. Nothing in this policy limits any rights available to consumers under applicable South African legislation.